FAQs & Help

We’re proud to ship far and wide, and we’ve always got your back! Our warehouse will process your order within 1-3 business days, then you’ll get a tracking link so you can monitor the parcel’s progress. If the link stops updating, or the courier reaches out to you directly with any problems, please drop us a line at support@elmaluxe.com and we’ll investigate. For more information on shipping & delivery times and costs,

An order confirmation email (with cost breakdown) is sent to your inbox after checkout! This email also contains our tax information so can be used as an official invoice as well. Please double check that your email address is correct when you place your order, and if you don’t receive confirmation within 24 hours then ping us a message and we’ll re-send it to you.

Once an order hits our systems, it can’t be edited. It’s also very rare that our warehouse can stop the shipping process once they have your details, but if you need us to cancel your order for any reason then please get in touch as soon as possible. We will try and catch it before it goes out, but please be aware that this is not usually possible!

Items purchased on our website can be returned to us for a refund or exchange within 30 days of purchase. Any products must be unused (including screen protector if provided) and in their original packaging. If your item was not purchased via our website, you should contact the seller directly for returns. Return shipping fees and the shipping fees from your original order will not be refunded for non-defective products. For further details about our Returns policy, or any other conditions of sale, take a look at our Terms of Business.

If you have a question or concern that hasn’t been answered by our FAQs, please get in touch with our Customer Experience Team by emailing support@elmaluxe.com

We will be able to answer your query most efficiently if you can provide (if applicable):

• Your order number
• The email address you used when ordering (if different)
• Confirmation of your shipping address
• A clear description of your question or problem
• 2 photos clearly showing the defect (for any product issues)

 If you are enquiring about a B2B, distribution or official reseller opportunity with Muhda, please get in touch with our Sales Team by emailing sales@elmaluxe.com

They will be able to answer your query most efficiently if you can provide (if applicable):

• A short bio of you and your company/publication/channel
• A link to your previous work/website
• Where you currently trade
• A clear description of your intentions

If you are enquiring about a Press, Social media, or an E-commerce opportunity with Us, please get in touch with our Marketing Team by emailing marketingteam@elmaluxe.com

They will be able to answer your query most efficiently if you can provide (if applicable):

• A concise description of your offer
• A link or attachment of any relevant materials.
• A link to your website